Chief People & Transformation Officer
As Chief People & Transformation Officer, Jen leads NatWest Group's Diversity, Equity & Inclusion strategy and has been Executive Sponsor, member, and ally for the firm’s LGBTQ+ employee network since she joined in 2020. Under Jen's leadership, the company launched a new ‘Inclusive’ groupwide value, the first LGBTQ+ bank wide training module, launched equal parent leave, giving individuals up to a year off to spend with their family following the arrival of a child regardless of gender or identity, and enhanced private medical support for colleagues going through gender reassignment. Furthermore, Natwest sponsored UK Trans Fest in 2022 and the British LGBTQ+ awards in 2021, where Jen gave the keynote speech and was a panel judge. The firm also established a One Bank DEI Action Committee, which Jen co-chairs, bringing together stakeholders to drive positive impact, including commitments on LGBTQ+ inclusion. Jen has driven improvements to the experiences for LGBT+ customers, including providing more inclusive options for customers going through transition, enhancing the process for disclosing gender and by introducing the Mx title for personal customers. Jen’s involvement goes beyond Natwest and sees her attending and speaking at various events, external panels, interviews, and initiatives to support the LGBTQ+ community.