As one of the only female CEOs in an industry traditionally dominated by men – particularly at the most senior levels – Sue utilises her position to ensure that diversity is seen as much more than gender, highlighting the importance of diversity of experience, thought and culture – encouraging every colleague to feel valued and able to achieve great things because of, and not in spite of, their differences. Under Sue’s direction, M&S Bank has established a Diversity and Inclusion Board and its own LGBT+ committee – ‘Outstanding’. Demonstrating its commitment, the business has introduced gender neutral titles, gender neutral toilets, and is a key supporter and the main sponsor of Chester Pride (for five years running) with attendance from every level of the business. The business also ran a dedicated session on Trans* Inclusion – relevant for both in and outside the work place – on Trans Visibility Day. Additionally, Sue produces a regular blog for M&S Bank’s employee intranet where she continues to role-model an inclusive environment and shows her continued support of diversity and inclusion at M&S Bank.
