Mark Anderson is Executive Vice President – Customer at Virgin Atlantic – responsible for creating an irresistible customer experience and leading all front-facing teams. He’s a true commercial customer champion and passionate about developing people to be their best. Mark has a central philosophy of “bringing your whole self to work”, believing you get the most from people when they can be their true, authentic self in the workplace. As LGBT champion for the whole Virgin Group, Mark actively works with key partners including Stonewall and Open for Business to drive positive change for the community across the world, most recently leading an initiative to foster equality and openness in the Caribbean. He’s also a judge for the British LGBT Awards. Before his appointment, Mark was Senior Vice President and Managing Director of Virgin Holidays, where in less than 3 years he developed a high performing team that achieved record people engagement scores and operating profits, with strong customer advocacy. He has over 25 years of senior management experience in retailing and travel. In his (rare) spare time, Mark is a Trustee of Pennies, the digital charity that gives small change a big purpose.
