As Chief People & Transformation Officer, Jen leads NatWest Group’s Diversity, Equity & Inclusion strategy and is Executive Sponsor, member, and ally for the firm’s LGBT+ employee network. Jen co-chairs NatWest’s One Bank Diversity, Equity and Inclusion Action Committee, bringing together key stakeholders to share best practice and drive positive change. Jen pushes for constant improvement, e.g., by updating NatWest’s parental leave policy, introducing the first LGBTQ+ bank wide training module and enhanced private medical support for colleagues going through gender reassignment. Jen relentlessly holds leaders to account for attracting and retaining diverse talent and building strong sustainable pipelines. Jen has driven improvements to the experiences for LGBTQ+ customers, including providing more inclusive options for customers going through transition and enhancing the process for disclosing gender. Externally, Jen is a proactive ambassador, speaking at various events, external panels, interviews, and initiatives to support the LGBTQ+ community and facilitate change.
