Francia Sales, Head of Customer Service Center at Manulife Business Processing Services, has significantly advanced inclusion as Executive Sponsor of the Global Women’s Alliance (GWA). She has helped scale initiatives that elevate diverse voices, particularly from underrepresented backgrounds, fostering confidence, visibility, and connection. Francia champions a coaching-led leadership culture, equipping leaders with tools to lead with empathy and create psychologically safe environments where all feel a genuine sense of belonging. Her intersectional approach ensures that initiatives address multiple, overlapping barriers, making support holistic and meaningful. Beyond her corporate role, she mentors young women and emerging leaders from underserved communities, extending her impact to build a stronger, more inclusive leadership pipeline. Francia’s leadership transforms inclusion from intent into tangible, everyday action, enabling people to feel valued, grow, and succeed.
