Insurance provider, Emerald Life launched in April 2016 and has quickly established itself as a leader in LGBT equality and inclusion. As part of launching Emerald, they developed and rolled out bespoke LGBT training for the call centre and claims handling teams and in partnership with the Albert Kennedy Trust, they offer a three month internship for young LGBT adults providing both work skills and most importantly the experience of bringing one’s whole self to work in an LGBT organisation. Heidi is a frequent speaker on panels and radio regarding awareness of the LGBT customer journey and experience in insurance and financial services. She is also a trained Diversity Role Model and has led Emerald to sponsor a Stonewall conference for younger LGBT people becoming role models.