As an ally Susan advocates heavily for all LGBT+ staff at every opportunity; from regular EXCO / Executive meetings to Divisional Conferences, internal town halls and diversity education and awareness events. She is the Executive sponsor for LGBT+ network (Embrace) and through her role has been able to influence executive decision makers and support initiatives proposed by the Embrace Network, leading to their first Gender Identity & Expression policy, Transitioning at Work Guide, LGBT+ focused adverts, sponsorship of events and increased involvement with LGBT+ charities. This year, under Susan’s leadership, the organisation also made a concerted effort to profile Pride across their branch and contact centre teams and engaged a wide range of colleagues – including many straight allies, in decorating branches and participating in Pride marches in London, Glasgow, Lancaster, Cardiff, Birmingham and Manchester. Externally, she is a keen supporter of Diversity Role Models.
