As Executive Sponsor of Embrace, Santander’s LGBT+ network, Susan has grown the membership almost ten-fold in the past three years. She is an active participant in Embrace events, raising the profile of the network internally and raising the profile of Santander externally as an LGBT+ friendly employer – something which will attract the best talent, and promote the best company culture. Susan has successfully led the introduction of trans medical benefits, and the rainbow livery to ATMs. She has also contributed to Santander’s high profile presence (and often sponsorship) at Pride events in 16 locations this year alone. Embrace has also worked closely with Diversity Role Models, and has 31 trained volunteers who have shared their stories in schools within their local communities, raising awareness of the LGBT+ community and helping to prevent discrimination. Susan has been an event attendee and fundraiser for Stonewall, Pride and the Terence Higgins Trust, and has an active presence on social media on the theme of LGBT+ inclusion. Susan recognises that in her senior position, the behaviour and values that she demonstrates can have a significant influence on many. As such, she tries to set the tone from the top, advocating for LGBT+ colleagues at all levels of the organisation and sending a clear message that Santander UK is somewhere everyone has a right to feel comfortable bringing their full selves to work.